Do you deliver?
Yes, we do Singapore island-wide delivery with a minimum order of $40.
Is there a delivery fee?
Yes, delivery fee is $15 for non-restricted areas. This fee is automatically waived for orders above $180 placed exclusively on our ordering website, https://order.leanbento.com
What are the delivery timeslots?
Our timeslots are in 30 minute blocks, with the first at 10am to 10.30am daily and the last at 8pm - 8.30pm on weekdays and 6pm to 6.30pm on Saturdays and Public Holidays. We are closed on Sundays.
Is there any self-collection available?
Yes, you can choose to do a store pick up with no minimum order. First pick up time at 10am daily and last pickup at 8pm on weekdays and 6pm on Saturdays. We are closed on Sundays.
I have a 300 people event, can you support?
Yes, we are able to support events of up to 500 bento per order. Production slots are limited and we encourage customers to place the order at least 7 days before the event.
Can I change the details of my order? (Add-ons, delivery address, delivery date & time)
For any changes, please drop us an email at order[@]leanbento.com or contact us at +65 6750 4504. All changes must be made by 5pm the working day before delivery. These changes will need to be reviewed on a case-by-case basis, and may be subjected to an admin fee of $20. Our admin office is closed on weekends and public holidays.
When do I need to place my order online?
The minimum amount of lead time is, 1 working day (before 5pm on weekdays and before 3pm on Saturdays) before the date of delivery. Our ordering department is closed on Sundays.
A finite number of meals will be prepared on a daily, first-come-first-serve basis. We regret to turn down orders beyond our threshold to avoid the risk of poorly-fulfilled orders.
How do I know if my order is confirmed?
A confirmation email sent from Lean Bento to the customer's prior specified email address will serve to confirm that the order is received and accepted. If there are any issues with the order, we will contact the customer as soon as possible.
How do I make payment?
Payment must be made online via credit card. For other forms of payments, please contact us via +65 67504 504 or email order[@]leanbento.com
Who will deliver my meals?
Delivery will be undertaken by our 3rd party delivery professionals strictly based on the details provided by our customer at the time of confirming the order.
Do you have membership discounts/loyalty programes?
We do not offer any membership/ loyalty programs at the moment.
Is Lean Bento Halal?
Yes, we are halal-certified. Our halal certificate can be viewed here.
Can I swap/remove an item from the bento?
We serve our bento as it is. We do not offer customisations for our bento.
Can I keep my bento in the fridge/freezer for consumption at a later time?
All our products are prepared daily and are intended to be consumed within 3 hours upon receiving.
Which are the restricted areas?
This is the list of restricted areas where special passes need to be applied for deliveries: Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction Sites, Jurong Port ,PSA Port, SATS, Aerospaces, Shipyard, Supply Bases
We are unable to account for the integrity, taste and texture of any of our products which was to be intentionally consumed after 3 hours upon receiving.
Where can I download my invoice?
You may follow the link to download your invoice in the confirmation email received upon successful submission of order online.